Information We Collect

Information You Provide Directly

When you sign up for our programs or contact us, we collect what you give us. This includes your name, email, phone number, and business details. If you enrol in courses or purchase materials, we'll also need billing information.

For our negotiation training programs, we might collect information about your industry and experience level. This helps us tailor content to what you actually need rather than generic business advice.

Information Collected Automatically

Like most websites, we collect some technical data automatically. Your IP address, browser type, device information, and how you interact with our site. We use this to keep things running smoothly and improve user experience.

How We Use Your Information

We use your data for practical reasons, not shadowy corporate purposes. Here's what that actually looks like:

• Delivering the educational programs you've signed up for
• Sending you course materials, updates, and relevant resources
• Processing payments and maintaining your account
• Responding to your questions and support requests
• Improving our courses based on how people engage with content
• Meeting legal obligations under Australian privacy laws

We occasionally send emails about upcoming programs or new resources. If you'd rather not receive these, there's an unsubscribe link in every email. No hard feelings.

Data Protection and Security

We protect your information using industry-standard security measures. This includes encryption for sensitive data, secure servers, and restricted access to personal information within our team.

That said, no system is completely foolproof. We do everything reasonable to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly as required by Australian law.

Where We Store Your Data

Your information is primarily stored on servers located in Australia. Some service providers we use may store data internationally, but only in countries with adequate privacy protections. We ensure all providers meet Australian Privacy Principles standards.

Your Rights Under Australian Privacy Law

The Privacy Act 1988 and Australian Privacy Principles give you specific rights regarding your personal information. Here's what you can do:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Ask us to delete your information in certain circumstances
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner if you're unhappy with how we handle your data

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days, which is the standard timeframe under Australian privacy regulations.

Data Retention

We keep your information for as long as you maintain an active relationship with us. If you complete a course and don't engage with us for several years, we'll eventually archive or delete your data.

Some records we're legally required to keep for tax and business purposes. Australian financial regulations require us to maintain certain documentation for seven years.

Third-Party Services

We work with trusted service providers who help us run our business. These include payment processors, email platforms, and course hosting services. They only access information necessary to perform their specific functions.

All third parties we work with are required to protect your information and use it only for the purposes we specify. We don't give them permission to use your data for their own marketing or other purposes.

Analytics and Cookies

We use analytics tools to understand how people use our website. This helps us improve navigation and content. These tools use cookies, which are small files stored on your device.

You can control cookie settings through your browser. Disabling cookies might affect some website functionality, but core features will still work.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on our website.

The effective date at the top shows when this version was last updated. We recommend checking back periodically, especially if you haven't visited in a while.

Children's Privacy

Our services are designed for business professionals and aren't intended for individuals under 18. We don't knowingly collect information from children. If you believe we've inadvertently collected data from a minor, please contact us immediately so we can delete it.